Shipping Policy:
Shipping is free for all orders within the continental 48 states unless you choose Standard or Expedited Delivery.
- The free shipping is for curbside delivery to your shipping address.
- We do not ship to P.O. Box Address.
- We only ship to physical/street address.
Fulfillment and Return Policy
We are one of the Prime E-Commerce retailers for a vast portfolio of products and have been strengthening our foothold in the competitive world of Online Retail.
4 Pacific Partners started with a motto to provide the highest level of customer service that sets a Benchmark in the E-Commerce industry as well as try to exceed it every time. The Vision of our company is to offer Top Quality products at affordable prices as well as we develop relationships that make a positive difference in our customers’ lives.
We are a one-stop shopping solution where expectation meets reality. We believe in providing high-quality products, we have a fast-paced and on-time delivery system and pleasant after-sales customer service.
4 Pacific Partners is committed to providing each customer with the highest standard of customer service.
Shopping online should come with the reassurance that you are receiving a quality product, one that provides the perfect combination of style and quality. With our 30-Day Return Policy, you should feel confident in purchasing with 4 Pacific Partners, as we are committed to providing 100% customer satisfaction.
You’ll be amazed at how fast we respond to your emails. In case you do not hear from us within 2 business days, it is because we have not received your email. In such cases, we strongly recommend that you out via email at cs@4pacificpartners.com.
We are resellers and we fulfill orders by sourcing products from suppliers/manufacturers. We do not stock all items with us.
Note: we cannot accept returns after 30 days from the date of the item’s delivery.
RECEIVING A PACKAGE
- If you have not received your order after 3 business days of your expected delivery date, please contact us.
- Freight item deliveries are “curbside” delivery only, meaning that the carrier delivers items to the curb. You will be responsible for moving your packages into your home or business. If your business has dock access to accommodate the trailer, the delivery will be made to the dock.
Procedure for Returning an Item or Order:
- We only sell brand new, sealed and unopened items unless otherwise specified on the individual product. Return Authorization is required for all orders. Wrap the item(s) carefully in its original condition and packaging, as all returned products MUST be undamaged and in their original box and packaging.
- You need to raise a Return Request through Amazon by clicking on “Return Items” option from your Amazon order itself. You will then receive a shipping label from us or Amazon and using that label you can return the item back. Once the item is shipped, please send us an email with the return tracking and the reason for the return for us to track the order and process your refund in timely manner. Once we receive the product at the our warehouse , it will be inspected and refund will be processed within 2-3 business days of delivery.
- To properly assist you during the return process, please save the tracking info provided to you and email that information to us. This will better assist us in tracking any issues that might occur during transit.
- If the item is being returned for reasons falling under ‘Buyer’s Remorse’, we will deduct a 15% restocking fee and the return shipping charges from the eventual refund. Buyer’s remorse covers, but is not limited to:
Accidental orders Cancellation after shipping out Items no longer needed/wanted
- We will not accept any returns unless we have issued RMA # (Return Merchandise Authorization Number). RMA#’s expire 30 days from the date of delivery of the item. The reason we have a return window is that our vendors only allow returns within a specified time period.
DAMAGE/DEFECT POLICY
- 4 Pacific Partners reserve the right to determine in our sole discretion whether an item qualifies for credit or for return as warranty, quality or a damage/defective goods (other than for freight damage) and whether to repair, replace or partially replace any such item. Damage/Defect standard policy is to provide replacement parts. Damages and/or Defects reported after 30 days are not covered.
- In case of Damage and Defects, providing photographs will help us process your request sooner and will lead to quicker resolution timelines.
- Once 4 Pacific Partners receives a part request, replacement parts will be ordered from the manufacturer. This typically takes 5-7 business days. Once we receive your part #, we will ship it out to you, and will send you an email with the tracking information. In rare circumstances, a part may become unavailable, in which case, we will contact you with an alternative resolution.
- Please hold on to the damaged items and all original packaging. When you receive your replacement part tracking notification, we will advise if your damaged part can be disposed of or if we will need to schedule a pick up.
- Fabric and/or product smells are not considered defects. Some items may have a new product smell based on different materials used in manufacturing and packaging. Returns based on a new product smell will be subject to standard return policy return fees.
ORDERS RETURNED WITHOUT DELIVERY / UNDELIVERED ITEMS:
- If an order is returned as undeliverable due to incorrect shipping address or non-availability of the recipient to accept delivery or due to refusal to accept the shipment, it shall be considered as a Buyer’s Remorse return and our standard Return Policy is applicable on such orders. In addition to the restocking fees, the actual Shipping & Handling charges for outbound and return shipping are chargeable from your refund amount.
CANCELLATION POLICY
- You can cancel your order and obtain a refund at any time BEFORE we process the order to the manufacturer. However, we do process orders very quickly and after it is processed unfortunately there is no way to CANCEL/ MODIFY it.
- In order to change an order or change the delivery address after you have placed it, you must contact Amazon customer service team.
WARRANTY POLICY
- Different items have different warranty policies. All warranties, if any, are provided by the manufacturer directly and not by us. We request you to please contact the manufacturer before purchasing if you have any doubts about the warranty of an item. If you have an item that is eligible under a warranty issued by the manufacturer, you should exercise your rights under that warranty rather than going through our General Returns Policy.
REFUND POLICY
- The refund will be processed within 2-3 business days once the returned item is shipped back using the return label provided by us or Amazon.
MISCELLANEOUS
- With regards to pricing, 4 Pacific Partners reserves the right to change prices of items as and when deemed necessary. Should we reduce the price of any product after a purchase made by you, we cannot guarantee any refunds for the difference.
We pride ourselves on delivering top-notch service, ensuring every purchase leaves you happy and ready to come back. If you ever need help or have a question, feel free to reach out via email at cs@4pacificpartners.com.
HAPPY SHOPPING!
Yours Truly,
4 Pacific Partners Team
